1. Scope of this policy
This policy covers the website found at the following URL:
The website referred to is provided by Giles Wilson LLP. Third party developers – currently Storm Creative – are employed by Giles Wilson LLP to develop and host the website. Appropriate agreements are in place to ensure optimum quality control measures.
The materials contained on the above website are deemed to be for general information purposes only and do not constitute legal or professional advice. Giles Wilson LLP does not accept any responsibility for any loss which may arise from accessing or relying upon information contained in this website.
2. Organisation details
Registered address: 1711 London Road, Leigh-on-Sea, Essex SS9 2SW.
Giles Wilson LLP is a limited liability partnership registered in England and Wales under registration number OC385573. The firm’s registered office is 1711 London Road, Leigh-on-Sea, Essex, SS9 2SW. A list of Members of Giles Wilson LLP is available for inspection at the registered office. Giles Wilson LLP is authorised and regulated by the Solicitors Regulation Authority with SRA number 598121.
For more information about the SRA and their regulatory role in England and Wales please visit www.sra.org.uk.
The COLP has overall responsibility for managing the website.
The responsibilities include:
- ensuring content is up to date
- approving and monitoring content
- ensuring the website complies with legal and regulatory requirements
- overseeing linking arrangements
- ensuring posting of a privacy notice explaining how any data collected from visitors will be managed by the practice.
The COLP and the partners and senior solicitors offer regular guidance to staff at Storm Creative with regard to appropriate content creation. All content, even if it is generated by a member of Giles Wilson initially, must pass through the following approval process to ensure that all content placed on the website is permitted and appropriate. First a hard copy is signed off by a partner or senior member of the law firm, this is then proofread in-house by Storm Creative before being added to the website, finally the programmed version is signed off again by a member of Giles Wilson. Only once content has passed these three stages of approval is it put live. All website content, apart from the blog, is hard coded and cannot be accessed or edited via a Content Management System.
The COLP will review this policy annually, or when new legislation is applicable.
Giles Wilson takes the protection of confidential data very seriously. So much so that the website does not store any user or client information whatsoever. The website is hosted on a secure server provided by a leading UK hosting company and managed by Storm Creative. Hosting comes with a 100% network uptime SLA to ensure constant access of the Giles Wilson website to the public. The server itself is protected by a Cisco ASA Firewall and can only be accessed (and therefore edited) via encrypted password.
All access to the website and its server is handled by Storm Creative who will only make changes with the approval of firm partners or senior solicitors. This includes access to the website’s blog – the only section of the website that is managed by a CMS. This means that none of Giles Wilson’s staff, past or present, have the ability to make changes to the site without going through Storm Creative and attaining partner sign-off first.
Monitoring of the firm’s online presence is also handled by Storm Creative through the firm’s digital marketing retainer. This includes daily notifications of any mention of the firm’s name anywhere online, as well as monitoring of reviews and Google listings on a monthly basis.
Giles Wilson’s website is made accessible to visually impaired clients through the ability to increase text size and use a white-on-black colour contrast display. Usability has also been considered in order to provide the most simplified user experience possible. This includes the ability to access any page of the website from the navigation bar or the footer, and the use of breadcrumbs throughout the website.
6. Copyright and Trademark Notices
The names “Giles Wilson” and “Giles Wilson Solicitors”, when accompanied by the GW logo, are trademarks of Giles Wilson LLP. The contents of this website are protected by copyright under English law.
Users are permitted to read the contents of this website and make copies of such content for their own personal use. They may also give copies to colleagues for their personal use on terms that Giles Wilson LLP is acknowledged as the source.
7. Links to Third Parties
This website may contain hyperlinks to websites operated by other parties. Giles Wilson LLP is not responsible for examining or evaluating them and their inclusion does not imply endorsement of their content.
8. Privacy Notice
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
How we use your information
This privacy notice tells you how we, Giles Wilson LLP, will collect and use your personal data; primarily for providing legal services to you in accordance with the retainer we agree with you; for ensuring we comply with our professional rules concerning anti money laundering and conflict of interest checks; and for dealing with complaints. We may use your data for limited marketing purposes but your data is not passed on to third parties for this purpose, save for where we engage a third-party marketing agency to undertake marketing for Giles Wilson LLP.
Why does Giles Wilson LLP need to collect and store personal data?
In order for us to provide you with legal services we need to collect personal data for the purpose of completing the transaction, drafting document(s) or resolving the dispute for which you have engaged us. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Giles Wilson LLP would only contact you with details of the legal services we provide, or with details of an event in which we are involved which might interest you.
Will Giles Wilson LLP share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to Giles Wilson LLP in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service which they provide (eg, supporting our telephones or IT, transcription or dictation services). When they no longer need your data to fulfil this service, they will dispose of the details in line with Giles Wilson LLP’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
How will Giles Wilson LLP use the personal data it collects about me?
Giles Wilson LLP will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Giles Wilson LLP is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will Giles Wilson LLP contact me?
Our aim is not to be intrusive, and we agree not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. We will of course contact you in connection with the matter in which are instructed. If we retain documents for you, such as Wills and Deeds, then we will contact you regularly (usually no more than annually) in order to keep our database up to date. We may contact you occasionally, in relation to information about legal developments or services, which we think may interest you.
Can I find out the personal data that the organisation holds about me?
Giles Wilson LLP, at your request by completing a Subject Access Request Form, can confirm what information we hold about you and how it is processed. If Giles Wilson LLP does hold personal data about you, you can request the following information:
- Identity and the contact details of the person or organisation that has determined how and why to process your data.
- Contact details of our data protection manager.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Giles Wilson LLP or a third party, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority.
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will I need to provide in order to access this?
Giles Wilson LLP accepts the following forms of ID when information on your personal data is requested via the Subject Access Request Form:
a copy of two documents such as your birth certificate, passport, driving licence, official letter addressed to you at your address e.g. bank statement, recent utilities bill or council tax bill.
A full list of acceptable identification documents is available upon request.
Contact details of the Data Protection Manager:
GW Data Protection Manager
Giles Wilson LLP
1711 London Road
Leigh on Sea, Essex, SS9 2SW, UK
9. Cookies Policy
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
These are the cookies we use, and why:
Session Cookie – Unobtrusive cookie, exempt from declaration, has an expiration of 2 years
Google analytics Tracking Cookies – Minimally-intrusive cookies, do not share personal information. Classified as a first-party anonymous cookie used only for analytical purposes.
- _ga is used to distinguish users and has an expiration of 2 years.
- _gid is used to distinguish users and has an expiration of 24 hours.
- _gat is used to throttle requests and has an expiration of 10 minutes.
More information on Google Analytics can be found here: https://support.google.com/analytics/answer/6004245
By using our website, you agree that we can place these types of cookies on your device.
10. Complaints Procedure
Giles Wilson LLP is committed to high quality client care. If you are unhappy about any aspect of the service you have received, please contact us in writing:
Giles Wilson LLP,
1711 London Road,
Leigh on Sea,
Your complaint will be dealt with in accordance with our Complaints Policy, a copy of which is available upon request.
If you are not satisfied with our handling of your complaint you may ask the Legal Ombudsman at: PO Box 6806, Wolverhampton, WV1 9WJ or email@example.com to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
Further information regarding their role can be found by following this link to the Legal Ombudsman.