Complaints and Policies

1. Scope of this policy

This policy covers the website found at the following URL:

https://www.gileswilson.co.uk

The website referred to is provided by Giles Wilson LLP. Third party developers – currently Storm Creative – are employed by Giles Wilson LLP to develop and host the website. Appropriate agreements are in place to ensure optimum quality control measures.

The materials contained on the above website are deemed to be for general information purposes only and do not constitute legal or professional advice. Giles Wilson LLP does not accept any responsibility for any loss which may arise from accessing or relying upon information contained in this website.

2. Organisation details

Registered address: 1711 London Road, Leigh-on-Sea, Essex SS9 2SW.

Giles Wilson LLP is a limited liability partnership registered in England and Wales under registration number OC385573. The firm’s registered office is 1711 London Road, Leigh-on-Sea, Essex, SS9 2SW. A list of Members of Giles Wilson LLP is available for inspection at the registered office. Giles Wilson LLP is authorised and regulated by the Solicitors Regulation Authority with SRA number 598121.

For more information about the SRA and their regulatory role in England and Wales please visit www.sra.org.uk

3. Responsibilities

The COLP has overall responsibility for managing the website.

The responsibilities include:

  • ensuring content is up to date
  • approving and monitoring content
  • ensuring the website complies with legal and regulatory requirements
  • overseeing linking arrangements
  • ensuring posting of a privacy notice explaining how any data collected from visitors will be managed by the practice.

The COLP and the partners and senior solicitors offer regular guidance to staff at Storm Creative with regard to appropriate content creation. All content, even if it is generated by a member of Giles Wilson initially, must pass through the following approval process to ensure that all content placed on the website is permitted and appropriate. First a hard copy is signed off by a partner or senior member of the law firm, this is then proofread in-house by Storm Creative before being added to the website, finally the programmed version is signed off again by a member of Giles Wilson. Only once content has passed these three stages of approval is it put live.

All website content, apart from the blog, is hard coded and cannot be accessed or edited via a Content Management System.

The COLP will review this policy annually, or when new legislation is applicable.

4. Security

Giles Wilson takes the protection of confidential data very seriously. So much so that the website does not store any user or client information whatsoever. The website is hosted on a secure server provided by a leading UK hosting company and managed by Storm Creative. Hosting comes with a 100% network uptime SLA to ensure constant access of the Giles Wilson website to the public. The server itself is protected by a Cisco ASA Firewall and can only be accessed (and therefore edited) via encrypted password.

All access to the website and its server is handled by Storm Creative who will only make changes with the approval of firm partners or senior solicitors. This includes access to the website’s blog – the only section of the website that is managed by a CMS. This means that none of Giles Wilson’s staff, past or present, have the ability to make changes to the site without going through Storm Creative and attaining partner sign-off first.

Monitoring of the firm’s online presence is also handled by Storm Creative through the firm’s digital marketing retainer. This includes daily notifications of any mention of the firm’s name anywhere online, as well as monitoring of reviews and Google listings on a monthly basis.

5. Accessibility

Giles Wilson’s website is made accessible to visually impaired clients through the ability to increase text size and use a white-on-black colour contrast display. Usability has also been considered in order to provide the most simplified user experience possible. This includes the ability to access any page of the website from the navigation bar or the footer, and the use of breadcrumbs throughout the website.

6. Copyright and Trademark Notices

The names “Giles Wilson” and “Giles Wilson Solicitors”, when accompanied by the GW logo, are trademarks of Giles Wilson LLP. The contents of this website are protected by copyright under English law.

Users are permitted to read the contents of this website and make copies of such content for their own personal use. They may also give copies to colleagues for their personal use on terms that Giles Wilson LLP is acknowledged as the source.

7. Links to Third Parties

This website may contain hyperlinks to websites operated by other parties. Giles Wilson LLP is not responsible for examining or evaluating them and their inclusion does not imply endorsement of their content.

8. Cookies Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

These are the cookies we use, and why:

Session Cookie – Unobtrusive cookie, exempt from declaration, has an expiration of 2 years

Google analytics Tracking Cookies – Minimally-intrusive cookies, do not share personal information. Classified as a first-party anonymous cookie used only for analytical purposes.

  • _ga is used to distinguish users and has an expiration of 2 years.
  • _gid is used to distinguish users and has an expiration of 24 hours.
  • _gat is used to throttle requests and has an expiration of 10 minutes.

More information on Google Analytics can be found here:

https://support.google.com/analytics/answer/6004245

By using our website, you agree that we can place these types of cookies on your device.


Awards & Recognitions

The expertise of our solicitors is regularly recognised by some of the profession’s most distinguished organisations. As well as being a member of a number of Law Society schemes, we have won awards at the Law Society Excellence Awards, the Halsbury Legal Awards and the Modern Law Awards. We have also received recognition in the form of the Lexcel mark of quality, a Legal 500 listing and a place on the shortlist of The Lawyer’s Boutique Firm of the Year.

Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson
Awards and Recognitions of Giles Wilson