Alex has had many years experience of senior legal cashiering and financial management of law firms combined with a career in the developing case management and tech systems for law firms. He heads our finance team and is an integral part of Giles Wilson.
We hope that you do not have cause to complain about us but we do take any complaints very seriously and urge you to speak to a partner initially and if you are not satisfied then to follow our Complaints Procedure.
When to report a solicitor to the SRA
If you have complained to your solicitor about breaching the SRA Code of Conduct and are not satisfied with their response, you can report them to the SRA. Examples of a breach include:
When to contact the Legal Ombudsman
If you have complained to your solicitor about poor service and you are not satisfied with their response, you can contact the Legal Ombudsman who deal with poor service, such as:
