Hilary Cooper
Front of HouseHilary is one of the first points of contact for clients to Giles Wilson
Services:
Fully regulated to give you assurance with every step
We hope that you do not have cause to complain about us but we do take any complaints very seriously and urge you to speak to a partner initially and if you are not satisfied then to follow our Complaints Procedure.
When to report a solicitor to the SRA
If you have complained to your solicitor about breaching the SRA Code of Conduct and are not satisfied with their response, you can report them to the SRA. Examples of a breach include:
- Dishonesty
- Fraud
- Discrimination
When to contact the Legal Ombudsman
If you have complained to your solicitor about poor service and you are not satisfied with their response, you can contact the Legal Ombudsman who deal with poor service, such as:
- Delayed or unclear communication
- Problems with your bill
- Loss of documents
